Terms & Conditions | The Shoe Link
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The Shoe Link

Terms & Conditions

The Shoe Link is a website owned and operated by Divine Shoes Pty Ltd.The Shoe Link provides services to you on The Shoe Link subject to the provisions contained in these Legal Notices.

In addition, when you use The Shoe Link, you are subject to these Legal Notices and the terms and conditions applicable to specific services (such as Customer Reviews), which terms and conditions are incorporated herein.The Shoe Link reserves the right to change The Shoe Link and these Legal Notices at any time. Please read the Legal Notices carefully. Any use by you of The Shoe Link indicates your understanding and agreement with these legal notices.

Refunds & Returns

If for any reason you are not satisfied with your purchase, you may return your unworn purchase within 14 days of the invoice date to receive a full refund. Please note that any shoes to be returned are returned at the buyer’s expense. Please view our Returns Policy for a full list of the terms and conditions associated with returns.

Choosing Your Size

Please take care to choose the correct size, style and colour. The Shoe Link cannot be held responsible for items which do not fit or mistakes made during your purchase.

Your purchased shoebox will be labelled with the correct corresponding AU (Australian) size for your purchase; your printed invoice will match this.

International Orders: Terms and Conditions

The Shoe Link accepts International orders from most countries. Please note, all international orders must be paid using Pay Pal. Failure to do so will result in your order being cancelled and refunded.

Shipping charges for all international orders are automatically calculated when you enter the delivery address at the final checkout stage. International shipping charges will differ depending on your delivery location and the weight of the items purchased. 

The Shoe Link regrets that Australia Post is unable to provide tracking for international deliveries. Your package may arrive sooner, but please allow a minimum of 6 weeks for your parcel to arrive and clear customs as times can vary greatly from country to country depending on your countries' individual customs policies. Please allow more time during busy holiday seasons.



Please note that your invoice will list the size of all items selected upon purchase.

The shoe sizing listed on the printed white box label should correspond to the shoe sizing listed on your invoice. In the event that you have received a different sized item to that listed on your invoice, please contact our customer services department at service@theshoelink.com.au for further assistance. Please note that your invoice may list all relevant size conversions, whereas your shoe box may list only one size.

Please note: The Shoe Link use the following standard industry size conversions throughout our website. By purchasing from us you agree to purchase in accordance to the size conversions we have supplied. If you have any questions regarding sizing, please ask us prior to placing your order.

Where applicable, additional measurements (such as internal foot-bed measurements in cm) have been added to make it easier for you to choose your correct size.


AU and US women's sizes are the same.

MEN and KIDS: 

AU and UK men & kids' sizes are the same.

Sneakers only: In Australia, sports stores generally sell sneakers in US sizes for Men, Women and Kids. For women's sneakers the AU sizes displayed on our site are the same as the US size. For men's sneakers the relevant AU size conversions have been added to make it easier for you to choose your correct size.

Non-sneaker styles: For non- sneaker shoe styles, individual brands can tend to convert sizes differently, especially when there are half sizes involved. Because of this it can be misleading to try and use one chart as a rule for all conversions. Instead, The Shoe Link aim to list individual conversions in the drop down box wherever possible.

For information on size listings and conversions displayed on our website, please refer to: http://www.theshoelink.com.au/pages/understanding-australian-shoe-sizes

If you are still unsure about your size, you can call our customer help line on 1300 837 003 or contact us via email service@theshoelink.com.au and we can advise you further.

If you have any questions regarding sizing, please ask us prior to placing your order.


Email Marketing

By agreeing to purchase you accept our terms and conditions to agree to receive email marketing fromThe Shoe Link. You can unsubscribe at any time and we will not disclose your details to any other parties.


Use of Site

IMPORTANT: We require all customers purchasing items over the value of $120 to use Paypal. Any transactions over $120 which are placed using a credit card will be refunded. There is a pop-up message outlining this requirement during the checkout process.

Please note that we only accept Paypal payment method for all International purchases. ALL international orders MUST be placed using PAYPAL, or they will be cancelled and refunded.

Please be aware that The Shoe Link has not designed this Site for and does not intend for it to be used by anyone under age 18. Therefore,The Shoe Link specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site without the permission and consent of a parent or legal guardian.

The Shoe Link grants you a limited and revocable license to use The Shoe Link for the purpose of shopping for personal items and not for any commercial use or other use. You may not copy, reproduce, distribute, display, create derivative works from, translate, modify, reverse-engineer or otherwise exploit The Shoe Link or any portion of it. You may not make any commercial use of any information provided on The Shoe Link or make any use of The Shoe Linkf or any commercial benefit.

The Shoe Link reserves the right to refuse service, terminate accounts and/or cancel orders or portions thereof in its discretion, including, without limitation, if The Shoe Link determines that any customer violates these applicable laws or is in anyway harmful to the interests of The Shoe Link.

The total price payable for the goods will be stated at the time when you place your order and confirmed in our order acknowledgement. If the price published for the goods is wrong due to an error or omission The Shoe Link is not obliged to sell the product at the incorrect price.

You will not upload to, distribute or otherwise publish through The Shoe Link any information or material that (a) violates or infringes the proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic or could give rise to any civil or criminal liability under any law; or (c) includes any viruses, worms, Trojan horses or other harmful code or properties.

You may be required to select a password and account identification to use certain portions of The Shoe Link. You are solely responsible for protecting the security and confidentiality of this password and identification. You will be responsible for any use of The Shoe Link by anyone using your password and identification, whether or not such use is actually authorized by you.


The Appearance of Product Colour: Disclaimer

Due to the limitations of desktop scanners and the relative inconsistencies of various display monitors, the colours you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colours as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. Please ensure you take this into consideration when purchasing as we will not cover the postage for the return of items due to any colour discrepancies.


Reviews and Comments

Anything that you submit toThe Shoe Link(including ideas, reviews, comments and suggestions) automatically becomes the sole and exclusive property ofThe Shoe Linkand will be treated as non-confidential and non-proprietary.The Shoe Linkwill have the royalty-free, irrevocable and transferable right to use, copy, distribute, display, adapt and create derivative works from such submissions.

Your use of our Customer Ratings and Reviews is subject to the Terms of Use relating thereto, which are hereby incorporated herein. These Terms of Use including your representations that: (a) you are the sole author and owner of the content being posted; (b) "moral rights" that you may have in such content have been voluntarily waived by you; (c) all content that you post is accurate; (d) you are at least 18 years old; and (e) use of the content you supply does not violate the Terms of Use and will not cause injury to any person or entity. Please read the entire Terms of Use relating to Customer Ratings and Reviews for more information.


Copyright and Patents

All text, graphics, button icons, images and software used onThe Shoe Linkbelongs exclusively toThe Shoe Link, its affiliated corporate entities or its suppliers. The collection, arrangement, and assembly of all such text, graphics, button icons, images and software belongs exclusively toThe Shoe Link.



The Shoe Link and other logos, service or trade names used on The Shoe Link are registered trademarks, trademarks or service marks ofThe Shoe Link and its affiliated corporate entities and its suppliers.


Risk of loss

The risk of loss and title for items purchased by you, pass to you upon the delivery by The Shoe Link of the items to the carrier.


Termination and Effect of Termination

In addition to any other legal or equitable remedy,The Shoe Link, may, without prior notice, immediately revoke any or all of your rights granted hereunder. In such event, you will immediately cease all access to and use of the website.The Shoe Link may revoke any password(s) and/or account identification issued to you and deny you access to and use of The Shoe Link. Any such action shall not affect any rights and obligations arising prior thereto.


Disclaimer and Limitation of Liability

The products offered for sale onThe Shoe Linkand the transactions conducted upon and through it are provided to you on an "as is" basis.The Shoe Link makes no representation of any kind, express or implied, as to the operation of The Shoe Link or the information, content or products presented on The Shoe Link. To the extent allowed by law,The Shoe Link disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy and systems integration.The Shoe Link may include inaccuracies, mistakes or typographical errors.

To the extent allowed by law,The Shoe Link will not be liable for any damages of any kind arising from your use of The Shoe Link including, but not limited to, indirect, incidental, punitive, exemplary, special or consequential damages. To the extent allowed by law, the total liability of The Shoe Link to you for any damages (regardless of reason) will not exceed the total amount of money actually paid by you during the six (6) weeks immediately before the act giving rise to the alleged responsibility of The Shoe Link.




Shop our BRANDS:

The Shoe Link sell all your favourite brands at the cheapest prices. Check out our SALE section and you will see Planet ShoesDr Martens on sale, New Balance shoes on sale, Skechers Shoes on sale, plus heaps more of the brands you know and love. The Shoe Link stock  shoes from all the best brands, including Palladium, Caterpillar, Saucony, Timberland, Merrell,  Grosby, Wild Rhino, Windsor Smith Slatters, Via Nova Lite & much more.